Student Policies and Complaints

Complaints Related to Title IX Policy
Title IX policy prohibits sex discrimination in education. This page describes the law and provides University contact information for any related inquiries.

 

This webpage provides the Office of Registrar’s process for grade changes and the grade replacement policy.

 

USA Refund Policy
This webpage provides the Office of Student Accounting’s breakdown of payment information including deadlines and refund policies.

For all student complaints, information can be found on pages 175-180 of The Lowdown.

 

This document contains contact information and guidelines for submitting a complaint regarding USAonline services and lists contact information for technical assistance.

 

Distance Learning Complaint Contact Information
This document lists contact information for filing a complaint regarding the University’s Distance Education programs or courses in all 50 states and the District of Columbia.

 

Students enrolled in distance education courses may address unresolved complaints to Alabama’s State Portal Entity.

Please note that complaints must first go through USA’s grievance procedures. If a student has not utilized all available administrative procedures, the student will be referred back to the institution to complete the process.

Alabama’s State Portal Entity
Ron Leonard, Director of Special Initiatives
ron.leonard@ache.edu
(334) 242-2211
Alabama Commission on Higher Education
NC-SARA Student Complaint Form

 

For additional information, please visit the NC-SARA Student Complaints website.